Add Voucher Refund to your booking and, if you are ultimately unable to travel, receive the refundable value of your trip as a voucher to use on future purchases at flylevel.com.

How does it work?

Add it when you book: You can purchase Voucher Refund during the flight booking process, as long as there are more than 72 hours before the departure of the first flight.
Request your voucher: If you are unable to travel, request your refund before the 72-hour period prior to the departure of the first flight begins.
Use it later: Once issued, you will have 12 months to use your voucher on one or more purchases at flylevel.com.

Voucher Refund conditions

Purchase: available during the booking process, as long as there are more than 72 hours before the departure of the first flight.
Refund request: you can request a voucher refund as long as there are more than 72 hours before the departure of the first flight in your booking.
Coverage: the service applies to all passengers and flights included in the booking.
Voucher amount: you will receive the total amount paid for the booking, excluding the price of the Voucher Refund service and travel insurance.
Validity: the voucher is valid for 12 months from the date of issue and its validity period cannot be extended.
Using the voucher: you can use it on one or more purchases at flylevel.com until the balance is used up or the voucher expires. If the balance does not cover the full purchase amount, you can pay the difference using another payment method.
The voucher is non-refundable and cannot be exchanged for cash.

Can I add Voucher Refund after I have purchased my flights?

No. Voucher Refund can only be added during the booking process and as long as there are more than 72 hours before the departure of the first flight.

Can I request a refund for only one passenger or one flight?

No. The service applies to all passengers and flights included in the booking.

How are the 72 hours calculated?

The date and local departure time of the first flight in the booking are used as the reference.

I changed my flight. Can I still request a voucher refund?

Yes, as long as there are still more than 72 hours before the departure of the new first flight. If the change places the first flight within that 72-hour period, you will no longer be able to request it.

What is included in my voucher amount?

The voucher will include the amount paid for the booking, excluding the price of the Voucher Refund service and travel insurance.

Do I have to use the entire voucher in one purchase?

No. You can use part of it and keep the remaining balance for future purchases until it is used up or the voucher expires.

If the balance is not enough to cover a purchase, you can pay the difference using another payment method.

Can someone else use my voucher?

Yes. The voucher is not issued to a specific person, so someone else can use it. To do so, they will need to enter the details and email address associated with the original booking.

Can I exchange my voucher for cash?

No. Once issued, the voucher is non-refundable and cannot be exchanged for cash.